CODE OF CONDUCT & ETHICS

Code of Conduct and Ethics Policy

Professional Hospitality Services (PHSC), Stonewood by PHSC, and Keys to Hope

Effective Date: August 2, 2025

Last Updated: [Insert Date]

Welcome to the Code of Conduct and Ethics Policy for Professional Hospitality Services (PHSC), Stonewood by PHSC, and Keys to Hope, our charitable foundation. This policy outlines the standards and principles guiding our employees, contractors, volunteers, and representatives as we deliver exceptional hospitality and restore communities with purpose.

Our Mission

We are committed to providing outstanding hospitality experiences through Stonewood by PHSC and making a positive impact through Keys to Hope. Rooted in faith and integrity, we aim to empower families, launch locally-driven hotel owners, and support underserved communities worldwide.

Core Ethical Principles

Our organization operates on these foundational values:

• Integrity: Acting with honesty and transparency in all interactions.

• Universal Respect and Dignity: Treating everyone—guests, colleagues, beneficiaries, and individuals seeking assistance (e.g., homeless persons)—with respect and dignity, no exceptions.

• Fairness: Ensuring equal treatment and opportunities for all, regardless of background or status.

• Accountability: Taking responsibility for our actions and commitments.

• Trustworthiness: Building confidence through consistent, ethical behavior.

• Commitment to Excellence: Delivering the highest standards in service and charitable impact.

• Confidentiality: Protecting the privacy of guests, employees, volunteers, and beneficiaries.

• Leadership: Leading by example with integrity and compassion.

• Reputation and Morale: Enhancing our reputation and supporting team morale.

• Public Benefit through Keys to Hope: Aligning charitable efforts with our mission to restore communities and empower families.

Standards of Conduct

All individuals associated with PHSC, Stonewood by PHSC, and Keys to Hope must follow these standards:

• Professional Behavior:

• Interact courteously and professionally with all stakeholders.

• Avoid conflicts of interest; report any potential conflicts to management or trustees.

• Decline excessive gifts or inducements; report offers immediately.

• Universal Respect and Dignity:

• Treat every individual with compassion, including those seeking food or restroom access.

• Follow protocols to ensure safety and dignity in all assistance efforts.

• Guest and Beneficiary Experience:

• Deliver safe, enjoyable hospitality experiences at Stonewood by PHSC.

• Support Keys to Hope’s mission through ethical franchise awards, community grants, and workforce programs.

• Communicate transparently and address concerns promptly.

• Employee and Volunteer Relations:

• Foster a respectful, inclusive workplace and volunteer environment.

• Prohibit harassment or discrimination.

• Confidentiality and Information Security:

• Protect personal and proprietary information per data protection laws.

• Ethical Business and Charitable Practices:

• Conduct transactions honestly and comply with all laws.

• Ensure Keys to Hope funds support intended programs with transparency.

• Community and Environmental Responsibility:

• Promote sustainability and support underserved neighborhoods through Keys to Hope initiatives.

Specific Guidelines

• Stonewood by PHSC: Employees must follow service standards (e.g., food safety, room cleanliness, event coordination) per operational manuals, delivering luxury and comfort while upholding respect and dignity.

• Keys to Hope: Volunteers and staff must align with the foundation’s mission to award five hotel franchises annually, provide community relief grants, and invest in scholarships and workforce development, ensuring ethical and faith-based practices.

Enforcement and Reporting

• Compliance: Adherence is mandatory; violations may lead to disciplinary action, including termination.

• Reporting Violations: Report unethical behavior or breaches to a supervisor, HR, or the ethics officer.

• Investigation: Violations will be reviewed fairly and transparently.

• Non-Retaliation: We prohibit retaliation against good-faith reporters.

Training and Acknowledgment

All team members and volunteers receive regular ethics training, including on respect, dignity, and Keys to Hope’s mission. Acknowledgment of this policy is required upon joining and annually.

Review and Updates

This policy is reviewed annually and updated as needed. Changes will be posted here and communicated to all stakeholders